Privacy Policy

1. Introduction

Lianas Medical Centre ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website lianasmedicalcentre.com.

Our website is primarily an informative platform designed to provide information about our medical services, location, contact details, and general healthcare information. We do not collect personal medical information through this website.

2. Information We Collect

2.1 Information You Provide

• Contact Form: If you choose to contact us through our website form, we may collect your name, email address, and message content.
• No Medical Information: We do not collect, store, or process any personal medical information, health records, or sensitive health data through this website.

2.2 Information Collected Automatically

• Website Analytics: We may collect anonymous usage statistics to improve our website performance and user experience.
• Cookies: Our website uses minimal cookies for basic functionality. You can decline cookies through our cookie banner.
• IP Address: We may collect your IP address for security and analytics purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website content and user experience
• To analyze website traffic and usage patterns (anonymized)
• To comply with legal obligations under Kenyan law

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

Social Media Links: Our website contains links to our social media pages (Facebook, Instagram, WhatsApp). Please review the privacy policies of these platforms as they are not controlled by us.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (Kenya Data Protection Act, 2019)

Under the Kenya Data Protection Act, 2019, you have the following rights:

• Right to Access: Request information about the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to processing of your personal data

7. Cookies Policy

Our website uses minimal cookies for:

• Remembering your cookie consent preference
• Basic website functionality
• Anonymous analytics (if you consent)

You can manage cookie preferences through our cookie banner or your browser settings.

8. Third-Party Services

Our website may contain links to third-party services:

• Google Maps: For location display (subject to Google's privacy policy)
• Social Media Platforms: Facebook, Instagram, WhatsApp (subject to their respective privacy policies)
• External Links: We are not responsible for the privacy practices of linked websites

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: